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Richard Millwood and David Riley (1988)

An analysis of a single interaction


First developed with David Riley in 1988, based on Donald Norman's work, an analysis of the thinking that a learner using software might do when using a program. It was applied to discover areas for improvement in the user-interface of the kind of computer software designed by the Computers in the Curriculum Project, King's College London.

Richard's PhD

"The library is not a shrine for the worship of books. It is not a temple where literary incense must be burned or where one's devotion to the bound book is expressed in ritual. A library, to modify the famous metaphor of Socrates, should be the delivery room for the birth of ideas - a place where history comes to life." — Norman Cousins, 1954