Richard Millwood and David Riley (1988)
An analysis of a single interaction
Webpublished, http://blog.richardmillwood.net/2011/02/23/analysis-of-a-single-interaction/.
First developed with David Riley in 1988, based on Donald Norman's work, an analysis of the thinking that a learner using software might do when using a program. It was applied to discover areas for improvement in the user-interface of the kind of computer software designed by the Computers in the Curriculum Project, King's College London.
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